Protect Yourself from Fraud

Received a suspicious call, text or email? Don’t respond to it.

Imposter representation image.

Scams Impersonating Us

Be cautious of impersonation attempts by individuals posing as SchoolsFirst FCU employees. These impostors may contact you via phone, text or email, asserting there's an issue with your account or a pressing need to change your password. They might even request sensitive details like your account or Social Security number.

We will never call, text or email you to ask for confidential, personal information such as your Social Security number, or password. Never disclose this information to unsolicited callers or senders. If you have doubts about the legitimacy of a caller, hang up immediately and contact us directly.

Be Fraud Savvy: Member Tips

Beware of anything telling you to act with urgency.

Verify phone numbers and emails are legitimate.

Never share your personal or account information.

Only send money to people you know and trust.

Common Scams

Fraudsters may use these tactics to mislead you into engaging with them.

Defeating-looking person at computer.

Employment Scams

These scams often involve someone posing as a potential employer in order to get your personal information or money.

Mobile showing Zelle app.

Payment Scams

These scams involve tricking you into sending money to someone you don't know.

Mask over computer keyboard.

Impersonation Scams

Be cautious of impersonation attempts by individuals posing as SchoolsFirst FCU employees. They might even request sensitive details like your Social Security or credit card number.

Hand holding phone typing.

Tech Support Scams

They may claim your computer is infected with a virus or other malware and offer to fix the issue for a fee.

Package on doormat.

Package Delivery Scams

These scams will say you have a package waiting for you, and you to click on a link to receive it.

Computer screen showing online shoe store.

Online Shopping Scams

Some scammers create fake websites that look like legitimate online stores, and they use these websites to trick people into entering their credit card information.

Ripped red foil heart on computer keyboard.

Romance Scams

This is a type of fraud in which someone creates a fake online persona to gain your trust and steal your money or personal information.

What To Do If You Suspect Fraud

If you see a charge you don't recognize, or you suspect your credit or debit card has been compromised, call (800) 462-8328.

Series of padlocks inferring security.

How We Protect Your Accounts

Ensuring the safety of your accounts is our top priority. Robust encryption secures the way data is transmitted in Online and Mobile Banking while multifactor authentication provides an extra layer of security when you log in. Our advanced fraud detection systems continually monitor Member transactions for unusual activities and intervene when needed.

Person looking at cell phone in hand.

Steps You Can Take to Protect Yourself

  • Sign up for account alerts to receive immediate notifications of suspicious activity.
  • Enroll in MasterCard's free Identity Theft Protection and register your debit and credit cards.
  • Tell us before you travel or use your credit or debit card away from home. You can set up travel alerts in Online Banking and Mobile Banking (under Card Services).
  • If your credit or debit card is ever lost or stolen, you can immediately report it (or cancel it) in Mobile or Online Banking.