SCHOOLSFIRST FCU MEMBER REWARDS PROGRAMÂ FREQUENTLY ASKED QUESTIONS (FAQS)
Q: Who is eligible to earn Member Rewards points?
A: Members with a Rewards Mastercard® or an Investment Checking and Debit Mastercard earn points for everyday purchases.
Q: How do I earn points?
A: Earn 1.5 points for each dollar you spend with your Rewards Mastercard. Earn two points for every eligibile transaction with your Investment Checking debit card. Please review the Program terms and conditions for more information.
Q: Where can I find my available points balance?
A: Your current available points can be found at the top right of the Member Rewards redemption website.
Q: Will my points ever expire?
A: No, your points will never expire.
Q: Can I still redeem my points if I close my card?
A: Unfortunately, no. If your Rewards Mastercard or eligible debit card is closed, your points will no longer be available.
Q: Are there any fees for participating in the Member Rewards program?
A: There are no fees for participating in the Member Rewards program, however, there may be fees associated with certain redemption options. Please review the Program terms and conditions for more information.
Q: Can I transfer my points to someone else?
A: No, your points can not be transferred to another Member or any other person.
Redemption
Q: How do I place my redemption order?
A: There are two easy ways to redeem your points for merchandise:
- Online on the Member Rewards redemption site.
- By Phone at (833) 251-6392.
Q: If I need help with my redemption, who can I contact?
A: Please call the Member Rewards Redemption Center at (833) 251-6392. Representatives are available to assist you Monday through Friday 7 a.m. – 7 p.m. PT, or Saturday through Sunday 6 a.m. – 4 p.m. PT.
Shipping
Q: Can I ship to an address outside of the United States?
A: No, items can only be shipped within US Territories.
Q: Will I be charged for shipping?
A: Merchandise shipped by USPS is available to all U.S. territories at no charge. Items being shipped to Alaska, Hawaii, Puerto Rico, Guam and the U.S. Virgin Islands will have an additional freight charge.
Q: Can I have my order shipped to a P.O. Box?
A: Gift cards and Pre-paid Mastercards can be shipped to a P.O. Box mailing address. Merchandise must be shipped to a physical U.S. mailing address to ensure proper delivery.
My Order
Q: How can I check on the status of my order?
A: Please call the Member Rewards Redemption Center at (833) 251-6392 to speak to a representative.
Q: Do you accept returns or exchanges?
A: No. Orders cannot be returned or exchanged. In the event that an incorrect,damaged or defective item is received, please contact the Member Rewards Redemption Center at (833) 251-6392.
Q: What if I have a problem with an item I've had for awhile?
A: All merchandise comes with a full manufacturer's warranty and informationregarding authorized repair centers. If you have a problem with an item that you've had for more than 30-days, please contact the manufacturer at the toll-free number located in the owner's manual. All electronics must be handled through the manufacturer's warranty.
Q: How long will it take to receive my order?
A:
- Merchandise: The standard shipping time is 2-4 weeks.
- Gift Card: The standard shipping time is within 2-3 weeks.
- eGift Card: Emailed within 24-48 hours.
- Prepaid Mastercard: The standard shipping time is within 3-4 weeks.
- Cash Back: Applied to your primary savings account within1-2 business days.
- Pay with Rewards: The covered purchase amount will be credited to your Rewards Mastercard balance within 1-2 business days.
- Transaction Eraser: The full purchase amount will be credited to the account within 1-2 business days.
- Statement Credit: The statement credit will appear on the account within 1-2 business days.
Q: I ordered multiple items but only one has arrived, what should I do?
A: Merchandise is shipped directly from the vendor and may arrive at different times. For questions, please contact the Member Rewards Redemption Center at (833) 251-6392.
Gift Cards
Q: Can I get a replacement for a lost gift card?
A: Gift cards should be treated as cash. Once they are received, if lost or stolen, they cannot be replaced.
Q: When does my gift card expire?
A: Gift cards do not expire.
eGift Cards
Q: What are eGift Cards?
A: eGift Cards are gift card barcodes that can be used online or in-store at the participating merchant. When you redeem your points for an eGift Card, it'll be sent to the email address you provide at check out.
Q: How do I know which gift cards are eGift Cards?
A: eGift Cards are in the eGift Cards subcategory while Gift Cards are in the Gift Cards subcategory. You'll also know you've chosen an eGift Card when you check out and the system requests your e-mail address.
Q: I redeemed my points for an eGift Card, but I haven't received a confirmation email, what should I do?
A: Please add DoNotReply@SchoolsFirstFCU.org to your safe senders list. Check your email account to see if the confirmation was accidentally sent to a spam or junk folder. If you still cannot find the confirmation email, please contact the Member Rewards Redemption Center at (833) 251-6392 for assistance.
Prepaid Mastercards
Q: What is a Prepaid Mastercard?
A: It is a non-reloadable Mastercard Prepaid Card. It is not a gift card.
Q: Does my prepaid card have an expiration date?
A: Yes, it has a 12-month expiration from the month of issuance. You can find the expiration date on the card.
Q: How can I check the balance on my prepaid card?
A: To check your balance, call the number or visit the website listed on the back of your prepaid card.
Q: If I need help with my prepaid card, who can I contact?
A: If you need assistance, please call the number or visit the website listed on the back of your prepaid card.
Q: Can I use my prepaid card at the gas station?
A: Yes, but you must go inside the gas station and pre-pay. The Prepaid Card is not accepted at the pump and the transaction will be declined.
Q: Can I use my prepaid card at restaurants to pay for meals?
A: Yes, as long as you have enough balance on your prepaid card to cover the entire transaction amount, including taxes, tips or fees. Please keep in mind some merchants may require you to have a balance of up to 20% above the purchase amount.
Travel
Q: How do I book an airline ticket or hotel with my points?
A: There are two easy ways to redeem your points for travel:
- Online: Click Travel at the top of the Member Rewards redemption site.
- By Phone: (833) 251-6392.
Q: Will I be charged a fee when I redeem points for travel?
A: There are no fees for redeeming points for travel. There is a fee when you pay with cash and do not redeem points.
Q: Are there any other fees I should be aware of?
A: You are responsible for payment of all baggage charges, departure taxes, seat assignment charges, cancellation or ticket change charges, or other charges that may be assessed by airlines, travel companies and/or governmental entities as a result of travel under the rewards program.For more information, please review the Program terms and conditions.
Q: How do I cancel a reservation?
A: To cancel your reservation, please call the Member Rewards Redemption Center at (833) 251-6392. You may be responsible for any cancellation fees incurred. For more information about the travel reservation cancellation policy, please review the Program terms and conditions.
Q: Can I change or get a refund for my airline ticket?
A: All airline tickets issued are non-refundable after the ticket has been issued. Changes are subject to authorization by the airline and subject to any fees charged by the airline and redemption center. For more information, please review the Program terms and conditions.
Statement Credits
Q: What is a statement credit?
A: A statement credit acts like a refund where money is credited back to your account.
Q: Where will my statement credit be applied?
A: Statement credits will apply to whichever account you chose at the time of redemption.
- Rewards Mastercard: Your credit will be applied to your Rewards Mastercard account and will reduce your overall balance. Your monthly payment will still be due like normal.
- Investment Checking debit card: A credit will be applied to your SchoolsFirst FCU Investment Checking account.
Pay with Rewards
Q: What is Pay with Rewards?
A: Pay with Rewards allows you to automatically use Member Rewards points to pay for a new purchase(s) made with your Rewards Mastercard. The total covered amount will be charged to your Rewards Mastercard and then appear as statement credit on your Rewards Mastercard account.
Q: Can I use my debit card to Pay with Rewards?
A: No. Pay with Rewards can only be used with a Rewards Mastercard.
Q: How do I use my points for Pay with Rewards?
A: To use your points to pay for a new purchase, you must first set it up in your Member Rewards account. You have two options:
- Use points for the next eligible transaction only (one-time redemption of points).
- Or use your points on all future eligible transactions until you change the setting.
Q: How do I set up the Pay with Rewards option?
A: Click on Statement Credit at the top of the Member Rewards redemption website, choose Pay with Rewards, and follow the steps.
The minimum redemption amount for Pay with Rewards is $5.00. This means any purchases less than $5.00 will not be eligible for Pay with Rewards. You can select a different minimum amount by entering any amount greater than $5.00 in the My Preferred Minimum Redemption Amount.
Transaction Eraser
Q: What is a Transaction Eraser?
A: Transaction Eraser allows you to use your Member Rewards points to pay for a past eligible purchase(s) made with your Rewards Mastercard or Investment Checking debit card.
- Rewards Mastercard: Your credit will be applied to your Rewards Mastercard account and will reduce your overall balance. Your monthly payment will still be due like normal.
- Investment Checking debit card: A credit will be applied to your SchoolsFirst FCU Investment Checking account.
Q: What is the difference between Pay with Rewards and Transaction Eraser?
A: Pay with Rewards allows you to use your points automatically to pay for new eligible Rewards Mastercard purchases while Transaction Eraser allows you to pay for past Rewards Mastercard and Investment Checking debit card eligible purchases that have already been completed.
Q: Can I use Transaction Eraser for any past purchase?
A: No, the past purchase must be at least $10 and you must have enough points available in your account to cover the entire purchase amount.