Credit Card Fraud Alerts

The security of your account and personal information is our top priority. We actively monitor account and card activity to protect you from potential fraud. As an added layer of security, you're automatically enrolled to receive fraud alerts for your credit card.^1,2,3

We'll send you a text or email alert to confirm a transaction if we notice unusual activity on your credit card. You'll have 24 hours to respond to the fraud alert.

We'll never ask for your credit card security code or account login information.

Fraud Text Alerts

Fraud text alerts will be sent from the number: 35619.

You'll receive one of two alerts to confirm if a transaction is valid or not:

Example One:

Example Two:

Tip: Save the fraud text alert phone number as “SchoolsFirst FCU Credit Fraud Alerts” in your contacts. Please note: calling this number won’t connect you to a SchoolsFirst FCU representative. 

Need to update your phone number for text alerts?
Only the primary Member can update the phone number associated with a credit card or a joint owner’s card.

If you accidentally opt out of SMS fraud alerts and want to sign up again, please give us a call at (800) 462-8328.

Fraud Email Alerts

If we detect suspicious activity on your credit card, you’ll receive an email from noreply@schoolsfirstfcu.org with transaction details.⁴ You’ll need to call our support team at (800) 462-8328 to remove the block if the transaction is valid.