What To Do If You Suspect Fraud

Suspect Fraud? Act Fast. We’re Here to Help.

If you think you’re a victim of credit or debit card fraud, call us right away. When you act quickly, it helps us protect your account and prevents further unauthorized charges.

What Happens When You Call

We’ll confirm the situation and start reversing fraudulent charges (usually within 2–3 business days).
Need funds right away? We can help.
We’ll cancel your card and send a replacement.

When We Detect Fraud

We may temporarily block your card to protect your account.
A fraud specialist will call you and leave a voicemail if you don’t answer.
If you validate the charges, we’ll unblock your card right away.

Your Security Is Our Priority

24/7 monitoring.
We work around the clock to keep your accounts safe.
If something doesn’t look right, call us right away — we’ll take care of it.

Your Role: The First Line of Defense

Here’s how you can help protect yourself.

Report lost or stolen cards right away in Online or Mobile Banking.
Add a Code Word to your account for secure identification when you visit a branch or call us.
Protect your account with MemberPass^®. Use MemberPass on your mobile phone¹ to quickly and safely confirm it’s you when you call us. Enrolling is easy.
Enroll in Mastercard Identity Theft Protection^TM and register your cards for free.
Set Travel Notices in Online or Mobile Banking¹ before you travel.

Call

Monday through Friday, 7 a.m. – 7 p.m.
Saturday, 9 a.m. – 3 p.m.

After Hours, 5 a.m. – 10 p.m., Option 3

(800) 462-8328

Locations

We offer over 70 branches in California and 30,000+ ATM locations.

FIND A BRANCH OR ATM

Not a Member?

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Disclosures

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